Canceling and pausing

Only the Account Owner or a Billing Liaison can cancel or pause the account. Make an export so you have a copy of your account info.

Pause Your Account

Need to take a break from your Basecamp account? Pause it for a while! You can pause your account for 6 months, free of charge. After that, it's $10/month plus the amount you pay for extra storage. You can reactivate the account at any time. Your people and projects will be right where you left them.

  1. Click Account, then scroll to the bottom of the page.

    Screenshot of the Account page with an arrow pointing to the

  2. To resume your subscription, just sign in and head to your account. Click the 'Resume' button, and you're back!

    Screenshot of what an account owner sees when they log into Basecamp while their account is paused. A message on the screen indicates how long their account is paused for, and an arrow is pointing to a button that reads

    NOTE: Pausing is only available for monthly accounts and pausing one account will not affect any other accounts you own.

Cancel

If you're sure you'd rather cancel your account instead of pausing, we'll be so sorry to see you go! Canceling takes effect immediately. You won't be charged again, and your account will be inaccessible.

For security's sake, the data from your canceled account will be permanently deleted after 30 days. If you need to get back into your account before then for any reason, shoot us an email. We can help!

NOTE: If your account has been frozen or inactive for some time, we may auto-cancel it. We will give you notice about this. Further details are on our Cancellation Policy page.

  1. Click Account, then scroll to the bottom of the page.

    Screenshot of the Account page showing the pause/cancellation section with an arrow pointing to the

  2. For security's sake, your data will be permanently deleted after 30 days. If you need to get back into your account before then, send us an email. We can help!

Canceling one account will not cancel any other accounts you own.

Next help article: Plans and pricing →